The Product Manager is responsible for the product planning and execution throughout the Product Lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met. The Product Manager’s job also includes ensuring that the product and marketing plans are integrated, supporting the sales force and channel partners and providing thought leadership for new product development.
Responsibilities:
- Develop strong relationships with customers (business leaders & end users), develop understanding of business strategies and operations and ensure alignment with IT product strategy
- Perform customer and market research to understand customer goals and benefits of product capabilities as well as gain insights to current and emerging technologies
- Facilitate and drive alignment among key stakeholders by providing research analytics to determine a product strategy, vision and roadmap
- Collaborate with engineering, architecture, product groups/teams, and other cross-functional teams to drive product development, efficiencies and support
- Collaborate with key stakeholders to make frequent and dynamic prioritization decisions based on the latest product analytics, product team metrics and customer feedback
- Responsible for translating the product strategy and vision developed with the key stakeholders to product team to ensure product success and acceptance
- Drive end to end delivery of products or features with moderate to high level of complexity and scope; this includes creating, managing, and communicating product requirements and roadmap, driving sprints on Agile efforts or working with a Project Manager on defined projects, coordinating deployment with IT support teams, and communicating changes to the customer
- Identify issues that impede product success; work with product team and key stakeholders to develop a plan to change or resolve issues
- Manage and mentor teams of product delivery professionals, IT resources, and external resources such as vendor/professional services/agency staff that consist of varying functions, skill and level
Qualifications:
- Bachelor’s degree or equivalent experience required
- Minimum of 5 years of product management or related experience in a complex organization required; including demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture
- Knowledge and experience of the overall execution relating to all aspects of Product Management including oversight of an agile team, defining the strategy and architecture through deployment and lifetime support
- Strong executive presence and demonstrated leadership skills, good judgment, and ability to effectively interface with employees and leaders at all levels within the firm
- Demonstrated successful team management skills such as providing structure and guidance, team building, holding team members accountable, and conflict resolution
- Ability to collaborate and work effectively across functions/departments/teams/vendors while building trusted relationships and positively influencing others in a hybrid work environment
- Strong oral and written communication skills, as well as presentation skills, and the ability to communicate clearly across all levels of the organization, including non-technical audiences
- Ability to understand complex problems, think critically, and identify creative and strategic solutions to meet business objectives
- Experience with a variety of project/process management tools and methodologies (e.g. Agile, Scrum, Kanban, Waterfall, Lean)
- Ability to travel as needed, approximately 5%
